@book{Hasa06,
	address = {Aachen, Germany},
	author = {Hasan},
	isbn = {978-3-8322-6201-3},
	month = {oct},
	publisher = {Diss. ETH Zurich No. 16873, Shaker},
	title = {A Generic Auditing Framework for Compliance Verification of Internet Service Level Agreements},
	year = {2006}
}