@techreport{StHaSc06a, author = {Burgess, Mark and Rodosek, Gabi Dreo and Georgoulas, Stylianos and Göhner, Matthias and Hausheer, David and Pras, Aiko and Schaaf, Thomas and Stiller, Burkhard and Waldburger, Martin and Wang, Ning}, howpublished = {Burkhard Stiller, David Hausheer, Gregor Schaffrath (eds.)}, month = {jun}, pages = {1-114}, title = {Definition of Service Provisioning Goals, Economic Impacts, and SLA Management Tasks}, url = {http://www.csg.uzh.ch/research/emanics/publications/D8.1.pdf}, year = {2006} }