@bachelorsthesis{Shaq21, address = {Zürich, Switzerland}, author = {Shaqiri, Bulin}, organization = {Communication Systems Group, Department of Informatics}, institution = {Universität Zürich}, month = {feb}, title = {Development and Refinement of a Chatbot for Cybersecurity Support}, url = {https://files.ifi.uzh.ch/CSG/staff/franco/extern/theses/BA-B-Shaqiri.pdf}, year = {2021} }