| CSG ID | 401 |
| Type | Miscellaneous Publications: Deliverable |
| BibTeX Key | StHaSc06a |
| Author(s) | Mark Burgess Gabi Dreo Rodosek Stylianos Georgoulas Matthias Göhner David Hausheer Aiko Pras Thomas Schaaf Burkhard Stiller Martin Waldburger Ning Wang |
| Title | Definition of Service Provisioning Goals, Economic Impacts, and SLA Management Tasks |
| How Published | Burkhard Stiller, David Hausheer, Gregor Schaffrath (eds.) |
| Date | 30. June 2006 |
| Page Range | 1–114 |
| Official URL | http://www.csg.uzh.ch/research/emanics/publications/D8.1.pdf |